Visiting Hours and Policies

Visiting Hours & Policies

At First Class Hospital, we understand the importance of family and loved ones in the healing process. Our visiting policies are designed to balance patient rest and safety with the benefits of social support. We kindly ask all visitors to respect the guidelines below to ensure a calm and secure environment for everyone.

General Visiting Hours

Daily:
🕒 10:00 AM – 8:00 PM

  • We recommend visiting between 2:00 PM – 6:00 PM for medical and surgical inpatients, as most rounds and procedures are completed by then.

  • Visits outside of standard hours may be granted in special cases (ICU, emergencies, or critical care) with prior doctor or nurse approval.

Visitor Guidelines

To protect all patients and ensure a peaceful hospital environment:

  • Limit of 2 visitors per patient at a time in general care rooms

  • Visits should not exceed 30 minutes, unless agreed upon with hospital staff

  • Children under 12 are not allowed in patient rooms unless approved by a doctor

  • No visiting during medical procedures or when doctors are on rounds

  • Respect quiet hours and avoid loud talking, phone use, or bringing food with strong odors

  • Visitors are asked to sanitize hands before and after entering patient rooms

  • Face masks may be required in certain departments (especially oncology or respiratory units)

Intensive Care Unit (ICU) Visits

Due to the sensitive and sterile nature of ICUs, visits are more restricted:

  • ICU Visiting Hours:
    🕒 12:00 PM – 1:00 PM and 6:00 PM – 7:00 PM

  • Only first-degree relatives are permitted

  • Visit duration is strictly limited to 10–15 minutes

  • Protective clothing and shoe covers must be worn before entering

  • No mobile phone use, photos, or gifts allowed

  • Patients in critical condition may allow additional visits at the discretion of the ICU physician

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COVID-19 & Infection Control Measures

  • Visitors with cough, fever, flu, or COVID-19 symptoms should not enter the hospital

  • Additional restrictions may apply during outbreaks or high-risk seasons

  • In some cases, virtual visits (via video call) are encouraged and supported by staff

Overnight Stay for Family Members

In some cases, a family member may be permitted to stay overnight:

  • Only 1 companion per patient, in designated private or VIP rooms

  • A foldable companion bed or recliner chair will be provided

  • Companions must follow hygiene and safety rules and avoid interfering with care routines

  • Not allowed in multi-bed rooms or ICUs

Gifts & Food Policy

  • Fresh flowers are not allowed in ICUs or surgical units due to infection risk

  • Only sealed, packaged food may be brought from outside — no home-cooked meals unless approved

  • Avoid gifting chocolate or sweets to diabetic patients

  • Books, magazines, and small personal comfort items are welcome

Security & Check-In

  • All visitors must register at the main entrance and may be asked for ID

  • Visitor badges will be issued and must be worn visibly

  • Security reserves the right to deny entry to anyone who poses a risk to patient welfare

Need Help or Exceptions?

If you need to visit outside the standard hours or under special circumstances (critical illness, travel limitations), please contact our patient relations desk. We will do our best to accommodate compassionate visits whenever possible.