Frequently Asked Questions

You can book an appointment in three simple ways:

• Online: Visit our Appointment Page to select your department, doctor, and time slot. The system is available 24/7 and sends instant confirmation.
• Walk-in: Visit our reception, and our team will assist you with booking.

Why book in advance?

• Guarantees availability with your preferred specialist
• Reduces wait times
• Allows pre-appointment preparation (lab tests, reports, etc.)

Yes, we proudly welcome patients from across the globe. Our International Patient Services team assists with:

• Medical travel arrangements (visa letters, airport pickup)
• Language translation (English, Arabic, Kurdish)
• Treatment planning and cost estimates before arrival
• Hotel and accommodation coordination
• Ongoing communication with doctors post-treatment

We aim to provide a multilingual healthcare experience. Currently, we offer services in:

• Turkish (primary hospital language)
• English (widely spoken by doctors and nurses)
• Arabic & Kurdish (interpreters available on-site)

If you need another language, we can arrange a professional interpreter with advance notice, especially for surgical procedures and critical care.

We accept:

• Turkish National Health Insurance (SGK)
• Private Turkish insurances such as Acıbadem, Mapfre, Allianz
• Selected international insurances (please inquire)
• Self-paying patients (we provide itemized bills and medical reports for later reimbursement)

Absolutely. Our specialists are available for both in-person and online second opinion consultations. To request one:

• Submit your existing test results, reports, and a short medical history via our Second Opinion Form
• Our team will review and assign the most suitable specialist
• You’ll receive a detailed medical recommendation within 48 hours

Useful for:

• Surgical procedures
• Oncology or radiology review
• Chronic illnesses
• Cosmetic surgeries

For a smooth registration process, please bring:

• Passport or national ID card
• Health insurance card or policy details
• Medical documents such as blood tests, X-rays, MRIs, prescriptions, previous surgical or hospitalization summaries
• List of medications and allergies
• Referral letter (if your insurance requires one)

You may also bring a family member or interpreter to help with communication.

General inpatient visiting hours are:
10:00 AM – 8:00 PM, daily.

For special units:

• ICU: 12:00–1:00 PM & 6:00–7:00 PM (only first-degree relatives, limited to 15 minutes)
• Maternity & Pediatrics: One parent or guardian may stay overnight if needed

Note:

• Visits outside these hours require medical approval
• Children under 12 may be restricted depending on the department
• Masks and sanitization are encouraged to protect vulnerable patients

Yes. Our Emergency Department is open 24/7, equipped with advanced life-saving technology and on-call specialists in:

• Trauma
• Cardiology
• Pediatrics
• Stroke & Neurology

We accept walk-ins, ambulances, and referrals from other hospitals. In emergencies, dial 112 or come directly to our Emergency Entrance, where triage staff are ready.

Yes, we provide a secure Patient Portal where you can:

• View lab and imaging results
• Download reports in PDF format
• Track your upcoming appointments
• Communicate with your doctor

Access is given at your first visit or via email after discharge.