Check-In Procedure

Arrival Time

Please arrive at the hospital 15 to 30 minutes before your scheduled appointment time. This allows enough time to complete:

• Registration
• Insurance verification (if applicable)
• Any last-minute paperwork or vital checks

For surgical or inpatient admissions, the hospital may ask you to arrive 1–2 hours in advance, depending on your procedure.

Where to Go

• Enter through the main reception area located on the ground floor.
• Upon arrival, check in at the Reception or Patient Registration Desk.
• If you’re not sure where to go, our patient guides or security staff will be happy to assist you.
• Patients with mobility issues may request wheelchair or staff support at the entrance.

Documents to Present

At the registration desk, please have the following ready:

• Valid ID card or passport
• Appointment confirmation (email printout or QR code, if applicable)
• Health insurance card or pre-approval letter (if insured)
• Any referral letters, previous test results, or medical reports
• Your emergency contact information

Registration Process

The front desk team will:

• Confirm your identity and appointment details
• Ask you to complete a consent form (digital or paper, depending on your visit type)
• Collect any additional medical records, if provided
• Provide your patient wristband (for imaging, surgical, or inpatient cases)
• Guide you to the correct department, room, or waiting area

If you’re visiting for a diagnostic test (e.g., MRI, CT, blood work), you may be directed to special check-in counters near the relevant unit.

Language Support

If you are not fluent in Turkish, ask for a translator or request assistance in English, Arabic, or Kurdish. We aim to make the check-in process clear and stress-free for all patients.

Financial and Payment Info

If payment is required during check-in:

• You’ll be informed of the total cost or prepayment
• Payment options include cash, credit card, or transfer
• You will receive a printed receipt and be guided on how to access further invoices or insurance forms, if needed

For fully covered insurance cases, our staff will confirm coverage with your provider.

COVID-19 & Safety Measures

• Your temperature may be checked at the entrance.
• You may be asked a few screening questions regarding recent symptoms or travel.
• Hand sanitizers are available at all counters, and masks may be required in specific departments.

Special Notes

• Patients under 18 must be accompanied by a parent or legal guardian.
• If you are late by more than 15 minutes, your appointment may be rescheduled or delayed based on doctor availability.
• For group check-ins or multiple bookings, please notify our front desk in advance.