Before you Visit

Before Your Visit

A smooth hospital visit starts with good preparation. At First Class Hospital, we want to make sure you feel informed, safe, and ready before you arrive—whether you’re coming for a routine checkup, specialist consultation, diagnostic imaging, or a scheduled procedure.

1. Appointment Confirmation

After you book your appointment through our Online Booking you will receive an instant email confirmation with the following:

  • Your appointment date and time

  • The name of your doctor or specialist

  • The department/location of your visit

  • A unique appointment ID or QR code (if applicable)

What to do next:

  • Please check the email for any additional instructions.

  • If you do not receive a confirmation within 10 minutes, contact our front desk.

  • Arrive at least 15–20 minutes before your scheduled time to complete registration without delay.

2. Fasting Instructions (If Applicable)

Certain procedures require an empty stomach for safety or accuracy, especially:

  • Blood tests (glucose, cholesterol, fasting panel)

  • Ultrasound of the abdomen or gallbladder

  • Anesthesia-related treatments or surgery

  • Endoscopy or colonoscopy

General fasting guidelines:

  • No food or drink for 8 hours before your test/procedure

  • You may sip a small amount of water for essential medications (as advised)

  • Avoid smoking or chewing gum, as these may stimulate digestion

  • If you’re diabetic or have special medical conditions, consult your doctor about fasting adjustments

3. Medications and Allergies

To ensure your safety and avoid complications:

  • Bring a written list of all your current medications, including:

    • Prescription drugs

    • Over-the-counter painkillers or allergy meds

    • Herbal supplements or vitamins

  • If you’re using insulin, blood thinners, or heart medications, let our staff know.

  • Clearly mention any known allergies, especially to:

    • Antibiotics

    • Local or general anesthesia

    • Iodine or contrast dye (used in some imaging tests)

    • Latex (gloves, tubes)

Tip: Use a medication organizer or take a photo of your prescription label to bring with you.

4. Medical Documents to Bring

To help our medical team understand your case and avoid unnecessary repeat tests, please bring:

  • National ID card or passport (mandatory for all patients)

  • Referral letter from your doctor (if any)

  • Previous medical records, including:

    • X-rays, MRIs, CT scans, or ultrasounds

    • Blood test results

    • Surgical history or discharge notes

    • Allergy records or chronic illness reports

  • Health insurance information or policy details

  • Any pre-approval letters from insurance companies (if required)

 

.........................................................................................................

5. Language & Interpreter Support

At First Class Hospital, we proudly serve patients from Turkey and around the world. To ensure clear communication:

  • All our reception staff and doctors speak Turkish and English fluently

  • We offer free interpretation services in:

    • Arabic

    • Russian

    • Kurdish

    • French (upon request)

  • For other languages, we can arrange professional interpreters or video translation support if booked in advance (24–48 hours’ notice preferred)

6. What to Wear and Bring

Your comfort and safety are our priority. Here’s how to prepare physically for your visit:

  • Wear loose, comfortable clothing that’s easy to remove if needed

  • For scans (MRI, X-ray), avoid clothes with metal zippers, buttons, or jewelry

  • If you’re staying overnight:

    • Bring pajamas, slippers, basic toiletries

    • Personal medications (in original packaging)

    • Reading glasses or mobility aids (if used)

  • Avoid:

    • Makeup or nail polish before surgery or certain facial imaging

    • Bringing valuables or large sums of cash unless necessary

7. Payment & Insurance

We aim to make payment and billing simple and transparent.

For self-paying patients:

  • You will be given a detailed cost estimate before any procedures

  • Payment is accepted via:

    • Credit/debit card (Visa, Mastercard, etc.)

    • Cash in TRY, USD, EUR

    • Bank transfer (for large amounts – please request account details)

For insured patients:

  • Please bring your insurance card, pre-approval form, or treatment guarantee letter

  • We work with selected international insurance providers—check with our team to confirm if yours is accepted

Tip: International patients can request a proforma invoice before traveling to Turkey.

8. COVID-19 & Seasonal Health Guidelines

For the safety of all patients, we continue to maintain updated hygiene protocols:

  • If you experience symptoms like fever, sore throat, cough, or recent contact with someone who tested positive, please inform us before your visit

  • Masks are optional in general areas but mandatory in high-risk departments (ICU, Radiology, etc.)

  • Hand sanitizers are available throughout the facility

  • Temperature screening may still be in place at entry points

Need Help Before You Arrive?

Our Patient Support Center is available to help with:

  • Clarifying your appointment

  • Translating prescriptions or records

  • Estimating costs

  • Booking a hotel, transport, or airport pickup